Overview & Agreement
Welcome to AmritSattva Ayurveda. These Terms and Conditions of Sales ("Terms") govern your purchase of products from our website amritsattva.com. By placing an order, you agree to be bound by these Terms.
Important Notice
Our products are 100% Ayurvedic formulations. They are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before use, especially if you have medical conditions, are pregnant, nursing, or taking medication.
Agreement to Terms
By placing an order, you confirm that:
- You are at least 18 years old
- You have read and understood these Terms
- You agree to be legally bound by these Terms
- All information provided is accurate and complete
Product Usage Guidelines
Intended Use
Our Ayurvedic products are formulated for general wellness support based on traditional Ayurvedic principles. They are dietary supplements, not medicinal drugs.
Safety Precautions
- Consult healthcare professional before use
- Follow recommended dosage on packaging
- Discontinue if adverse reactions occur
- Keep out of reach of children
- Store in cool, dry place as directed
Storage Instructions
| Product Type | Storage Conditions | Shelf Life |
|---|---|---|
| Herbal Powders | Airtight container, away from sunlight | 24 months |
| Tablets | Cool, dry place | 24 months |
| Oils | Room temperature, avoid direct sunlight | 18 months |
Ordering Process
Order Placement
All orders placed constitute an offer to purchase products. We reserve the right to accept or decline orders at our discretion.
Order Steps
- Select products and add to cart
- Review cart and proceed to checkout
- Enter shipping and billing details
- Select payment method
- Review and place order
- Receive order confirmation
Order Cancellation
Orders can be cancelled within 2 hours of placement. Once order processing begins (usually within 24 hours), cancellation may not be possible.
Shipping & Delivery
Delivery Areas
We currently ship across India. International shipping may be available for select products - contact us for details.
Delivery Timeline
| Location | Estimated Delivery | Shipping Charges |
|---|---|---|
| Metro Cities | 3-5 business days | ₹49 or Free* |
| Tier 2 Cities | 5-7 business days | ₹79 or Free* |
| Rest of India | 7-10 business days | ₹99 or Free* |
*Free shipping on orders above ₹999
Delivery Process
- You will receive tracking information via SMS/email
- Delivery attempts during business hours (9 AM - 8 PM)
- Inspect package before accepting delivery
- Report damage immediately to delivery person
Payment Terms
Pricing
- All prices in Indian Rupees (₹)
- Prices include GST as applicable
- Shipping charges calculated at checkout
- Prices subject to change without notice
Payment Methods
Secure Payments
All payments are processed through secure, PCI-DSS compliant payment gateways. We do not store your payment card details.
Accepted Payment Methods
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- Net Banking (All major banks)
- UPI (PhonePe, Google Pay, Paytm, etc.)
- Wallet Payments
Returns & Refunds Policy
Return Window
We accept returns within 7 days of delivery. Products must be unopened, in original packaging, and in saleable condition.
Eligible for Return
- Wrong product delivered
- Damaged or defective product
- Expired product
- Sealed packaging (unopened)
Not Eligible for Return
- Opened or used products
- Products damaged due to improper use
- Products purchased more than 7 days ago
- Personal hygiene products (if opened)
Refund Process
- Refunds processed within 7-10 business days
- Refund to original payment method
- Shipping charges non-refundable (unless our error)
- Contact customer support for return requests
Liability & Disclaimers
Health Disclaimer
IMPORTANT: Our products are Ayurvedic supplements, not medicines. Results may vary between individuals. We do not guarantee specific health outcomes. Always consult healthcare professionals for medical advice.
Limitation of Liability
AmritSattva Ayurveda shall not be liable for:
- Any indirect, incidental, or consequential damages
- Misuse of products contrary to instructions
- Individual variations in results
- Force majeure events affecting delivery
Governing Law
These terms are governed by Indian laws. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.
Contact Information
Registered Office
Building No. E-7, Ove Green City
DUNGRAWALI Road, DELHI ROAD
Email Support
Customer Support: support@amritsattva.com
General Inquiries: info@amritsattva.com
Phone Support
+91 84452 7810
Monday - Saturday: 9 AM to 6 PM
Sunday: 10 AM to 4 PM
Response Time
We aim to respond to all queries within 24-48 hours on business days. For urgent matters, please call our support number.