Amritsattva

Return Policy

Return Policy

Amritsattva

At Amritsattva, we prioritize customer satisfaction and strive to ensure a smooth shopping experience.
To maintain product quality and safety, we follow a clear and transparent Return Policy.

1. Eligibility for Returns

Returns or replacements are accepted only in the following situations:

  • You received the wrong product

  • You received a damaged or leaked product

  • You received an expired product

⚠ Important:
Used or opened products cannot be returned due to hygiene and safety reasons.

2. Time Limit for Return Request

  • You must raise a return or replacement request within 48 hours of receiving the product.

  • Requests beyond this period will not be accepted.

3. Mandatory Unboxing Video

A clear unboxing video is required for returns or replacements.
The video must show:

  • The sealed package

  • Opening of the package

  • The damaged/incorrect/expired product

Without this video, the return request may be rejected.

4. Conditions for Return Approval

To approve the return, the product must be:

  • Unused and in original packaging

  • With all labels and seals intact

  • Accompanied by proof (video/photos)

5. Non-Returnable Items

The following items cannot be returned:

  • Opened or used products

  • Products without proper unboxing video

  • Products damaged due to customer’s mishandling

  • Products bought under special discount or clearance sale (optional—add if needed)

6. Replacement Process

Once your return is approved:

  • A replacement product will be shipped within 3–5 business days

  • If the product is out of stock, a refund may be issued instead

7. Refund Policy (If Applicable)

Refunds are processed only when:

  • Replacement is not possible

  • Product is out of stock

  • Company decides refund is more suitable

Refund timelines:

  • Online Payments: 3–7 business days (depending on bank/gateway)

  • Wallet refunds: Instant or within 24 hours (if applicable)

8. Return Pickup

  • Our courier partner will pick up the product from your address (if required).

  • The product must be packed securely for return pickup.

  • Pickup availability depends on your pincode.

9. Customer Responsibilities

To ensure smooth processing, customers must:

  • Provide correct order details

  • Send unboxing video and photos clearly

  • Re-pack the product properly for pickup

  • Raise the complaint within 48 hours

10. Contact for Return Request

To request a return or replacement, contact us at:

Email: [Your Email]
Phone: [Your Number]
WhatsApp: [Your WhatsApp] (optional)
Please include your Order ID and issue details.

11. Our Commitment

We aim to provide:

  • Fair and transparent support

  • Quick resolution

  • Hassle-free replacements

  • Customer-first service

If you want, I can also prepare:
✅ Refund Policy (separate page)
✅ Shipping Policy
✅ Cancellation Policy
or provide this page in HTML format for your website.

Would you like the HTML version too?

 
 
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