1
Overview & Acceptance
Welcome to AmritSattva Ayurveda. By accessing and using our website (amritsattva.com) and purchasing our products, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.
Important Notice
Our products are 100% Ayurvedic formulations. They are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare provider before using any new supplement, especially if you have pre-existing medical conditions, are pregnant, nursing, or taking medication.
Agreement to Terms
By placing an order or using our website, you confirm that:
- You are at least 18 years old
- You have read and understood these terms
- You agree to be legally bound by these terms
- You will use products as directed
2
Product Usage Guidelines
Intended Use
Our Ayurvedic products are formulated for general wellness support based on traditional Ayurvedic principles. They are not medicinal drugs and should not be used as replacements for prescribed medications.
Precautions
- Consultation Required: Consult with a healthcare professional before use
- Medical Conditions: Inform your doctor if you have any medical conditions
- Allergies: Check ingredients list for potential allergens
- Pregnancy/Nursing: Not recommended without medical advice
- Children: Keep out of reach of children under 12 years
Recommended Usage
Follow the dosage instructions provided on each product packaging. Do not exceed recommended dosage. Discontinue use if any adverse reactions occur and consult a healthcare professional.
3
Ordering Process
Order Placement
All orders placed through our website constitute an offer to purchase products. We reserve the right to accept or decline orders at our discretion.
Pricing & Payment
- All prices are in Indian Rupees (₹)
- Prices include GST as applicable
- Shipping charges are calculated at checkout
- We accept all major credit/debit cards, UPI, net banking
- Payment must be completed before order processing
Order Cancellation
Orders can be cancelled within 2 hours of placement. Once shipped, orders cannot be cancelled. Contact our customer support for cancellation requests.
Order Confirmation
You will receive order confirmation via email and SMS. Please verify all details. Report any discrepancies within 24 hours.
4
Shipping & Delivery
Delivery Timeline
- Metro Cities: 3-5 business days
- Tier 2 Cities: 5-7 business days
- Rest of India: 7-10 business days
- Remote Areas: 10-15 business days
Delivery Charges
Shipping charges vary based on location and order value. Free shipping is available on orders above ₹999.
Delivery Process
- Orders are processed within 24 hours on business days
- You will receive tracking information via SMS/email
- Delivery attempts will be made during business hours
- Failed deliveries may incur additional charges
Receiving Orders
Inspect the package before accepting delivery. Report any damage to the delivery person and contact us immediately. Unclaimed packages will be returned after 7 days.
5
Returns & Refunds Policy
Return Policy
We accept returns within 7 days of delivery for eligible products. Products must be unopened, in original packaging, and in saleable condition.
Eligible for Return
- Wrong product delivered
- Damaged or defective product
- Expired product
- Sealed packaging (unopened)
Not Eligible for Return
- Opened or used products
- Products damaged due to improper use
- Products purchased more than 7 days ago
- Personal hygiene products
Refund Process
Refunds are processed within 7-10 business days after receiving returned products. Refunds will be issued to the original payment method.
Exchange Policy
Product exchanges are subject to availability. Contact customer support within 7 days of delivery for exchange requests.
6
Privacy & Data Security
Data Collection
We collect necessary information for order processing and service improvement:
- Contact information (name, email, phone)
- Shipping and billing address
- Payment information (processed securely)
- Order history and preferences
Data Protection
We implement industry-standard security measures:
- SSL encryption for all transactions
- Secure payment gateways
- Regular security audits
- Data protection protocols
Your Rights
- Right to access your personal data
- Right to correct inaccurate data
- Right to request data deletion
- Right to opt-out of marketing communications
Communication
By purchasing from us, you agree to receive transactional and promotional communications. You can opt-out of promotional emails at any time.
7
Liability & Disclaimers
Health Disclaimer
IMPORTANT: Our products are Ayurvedic supplements, not medicines. Results may vary between individuals. We do not guarantee specific health outcomes. Always consult healthcare professionals for medical advice.
Limitation of Liability
AmritSattva Ayurveda shall not be liable for:
- Any indirect, incidental, or consequential damages
- Misuse of products contrary to instructions
- Individual variations in results
- Force majeure events affecting delivery
Governing Law
These terms are governed by Indian laws. Any disputes shall be subject to the exclusive jurisdiction of courts in New Delhi, India.
Changes to Terms
We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of revised terms.
